Return & Replacement Policy

Last Updated: 01/12/2025

At Apparel Route Private Limited, we aim to provide a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, you may request a return or replacement as per the policy below.

1. Eligibility for Returns

We offer a 7-day return or replacement window from the date of delivery in the following cases:

  • Wrong product delivered
  • Damaged or defective product
  • Size mismatch (only where size options are applicable)
  • Product received does not match the description or images

❌ Non-Returnable Products

For hygiene and safety reasons, the following categories are not eligible for return or replacement:

  • Socks
  • Stockings
  • Dupatta
  • Scarf
  • Innerwear & hygiene-sensitive items
  • Products marked as “Non-returnable” on the website

2. Return Conditions

To be eligible for a successful return, the product must:

✔ Be unused and unworn
✔ Have all original tags, labels, and packaging
✔ Include accessories (if any)
✔ Pass quality check at our warehouse

❌ Returns may be rejected if:

  • Product is used or washed
  • Product is damaged after delivery
  • Tags, labels, or original packaging are missing
  • Wrong or unclear images/videos are submitted
  • Return request is raised after 7 days

3. How to Initiate a Return

You can raise a return or replacement request online:

  • Go to My Account → Orders
  • Select your order
  • Click Request Return / Replace
  • Upload required images/video (mandatory for damage claims)
  • Submit the request

Our support team will review your request within 24–48 hours.

4. Return Pickup

Once your return is approved:

  • A courier partner will be assigned for pickup
  • Pickup will be attempted 2–3 times
  • The product must be securely packed

If pickup is not available in your area, you may be asked to self-ship the product.

5. Replacement Policy

Replacements are subject to:

✔ Product availability
✔ Successful quality check

If the same product is not available, we may offer store credit or alternative resolution as per company policy.

6. Order Cancellation

  • Orders can be cancelled only before shipment
  • Once shipped, cancellation is not possible

For misuse of COD (fake orders or refusal), future COD orders may be restricted.

7. Damaged / Defective Products

If you receive a damaged or tampered parcel:

  • Record a full parcel opening video (mandatory)
  • Raise a return request within 24 hours of delivery

This helps us resolve claims efficiently.

8. Exchange Policy

We currently offer replacement only, not direct size exchange.
Customers may return the product and place a new order for the required size (if available).

9. Contact Us

For any return-related queries, contact us:

📞 +91 8174931820
✉️ info@apparelshop.in
🕘 Monday – Friday (9:00 AM – 6:00 PM)