Refund & Cancellation Policy

Last Updated: 01/12/2025

At Apparel Route Private Limited, customer satisfaction is our top priority. This Refund & Cancellation Policy explains how refunds, cancellations, and related processes work when you shop with us on https://apparelshop.in.

1. Order Cancellation Policy

1.1 Customer-Initiated Cancellation

  • Orders can be cancelled only before they are shipped.
  • Once the order is dispatched, it cannot be cancelled under any circumstances.

To cancel your order, go to:
My Account → Orders → Cancel Order

If your cancellation is successful, you will receive a confirmation email/SMS.

1.2 Cancellation by Apparel Route Private Limited

We reserve the right to cancel an order in cases such as:

  • Payment failure
  • Invalid or incomplete address
  • Product out of stock
  • Technical issues
  • Fraudulent or suspicious activity

If your order is cancelled from our side, a full refund will be issued.

2. Refund Policy

2.1 Refund Eligibility

Refunds are issued only for:

  • Approved returns (after QC check)
  • Cancelled prepaid orders
  • Failed or duplicate payments
  • Orders cancelled from our side

Refund will NOT be provided in the following cases:

  • Used or damaged products returned
  • Return request raised after the eligible period
  • Non-returnable products (socks, stockings, dupatta, scarf, hygiene-sensitive items, etc.)

2.2 Refund Modes

Refunds are processed based on the payment method used at checkout:

Prepaid Orders (Online Payment):
Refund will be made to the original payment method (UPI, card, wallet, etc.).

Cash on Delivery (COD) Orders:
Refund will be issued via bank transfer or store wallet credit (as per customer preference).

2.3 Refund Processing Time

Refunds are processed within 3–5 working days after approval.

Bank or payment gateway processing time may extend the timeline slightly.

You will be notified once your refund is initiated.

3. Return-Based Refund Conditions

Refunds for returns will only be processed after:

  • The product reaches our warehouse
  • The product passes the quality check (QC)

Refund may be rejected if:

  • Product is used, washed, altered, or damaged
  • Original tags, packaging, or accessories are missing
  • Incorrect or unclear images/videos are submitted
  • Product falls under non-returnable category

If QC fails, the product will be returned back to the customer.

4. Failed or Duplicate Payments

If your amount is deducted but the order is not confirmed:

  • The bank automatically refunds the amount within 3–7 working days
  • In rare cases, it may take up to 10 days depending on the payment gateway

If not refunded, contact us with your transaction ID for assistance.

5. Late or Missing Refunds

If your refund is delayed:

  • Check your bank/UPI/wallet statement
  • Contact your bank for pending refund status

If still unresolved, email us with:

  • Order ID
  • Payment screenshot
  • Transaction reference number

We will assist you promptly.

6. Contact Us

For any questions regarding refunds or cancellations, contact us:

📞 +91 8174931820
✉️ info@apparelshop.in
🕘 Monday – Friday, 9:00 AM – 6:00 PM