Questions? We’ve answered them.

ApparelShop is the online shopping platform of Apparel Route Private Limited. We offer women’s fashion products including ethnic and fusion wear designed for everyday use, office wear, festive dressing, family occasions, and comfortable styling.

This website is operated by Apparel Route Private Limited. Our official website is https://apparelshop.in/.

• CIN: U74101KA2025PTC212015
• GSTIN: 29ABECA2948R1ZW
• Official Email: info@apparelshop.in
• Official Support Number: +91 8792802350

We provide women’s fashion and lifestyle products such as blouse, cord set, dupatta, kurta set, palazzo, leggings, short kurtis, saree, socks, stockings, scarf, and other selected fashion essentials.

Yes, we deliver to most serviceable pin codes across India through courier and logistics partners. Delivery availability may depend on your pin code, courier coverage, product category, COD availability, and operational conditions.

You can place an order by browsing the product, selecting the required size or variant, adding the product to cart, entering your shipping details, selecting the payment method, and confirming the order.

Account requirements may depend on website settings. Creating an account helps you view your order history, track orders, manage addresses, and raise support requests more easily.

You can check your order status from the My Account section. Open Orders, select the relevant order, and check the latest order status or tracking details, if available.

Address changes may be possible only before dispatch. Once the order is shipped, address changes may not be possible. Please contact official support immediately with your Order ID if you need to update your address before dispatch.

Yes, Apparel Route Private Limited may cancel an order due to payment failure, invalid address, product unavailability, technical error, incorrect pricing, suspicious activity, fake COD orders, or courier serviceability issues.

Orders are usually processed within 1 to 2 working days after confirmation. Processing may take longer during sales, festivals, public holidays, high-demand periods, payment verification, address verification, or operational delays.

Estimated delivery timelines after dispatch are generally:

• Metro Cities: 3 to 5 working days
• Other Cities: 5 to 7 working days
• Remote or Rural Areas: 7 to 10 working days

Delivery timelines are estimates and may vary due to courier delays, weather, festivals, regional restrictions, incorrect address, or customer unavailability.

Courier partners may include Delhivery, Bluedart, DTDC, Xpressbees, India Post, or other authorized logistics partners depending on serviceability and operational conditions.

Once your order is dispatched, you may receive tracking details through SMS, email, WhatsApp, website notification, or your account order section. Tracking updates may take a few hours to reflect after dispatch.

If your order is significantly delayed, contact official support with your Order ID and registered contact details. Our team will coordinate with the courier partner and assist you with the shipment status.

Free shipping may be available on selected products, selected order values, or promotional offers. Any applicable shipping charges will be displayed at checkout before payment.

Available payment options may include UPI, debit card, credit card, net banking, wallet, Cash on Delivery, or other payment modes enabled on the website. Payment options may vary depending on order value, location, and website settings.

Yes. Online payments are processed through authorized third-party payment gateways. ApparelShop does not store full card details, CVV, UPI PIN, net banking password, or sensitive payment credentials.

If your amount is deducted but the order is not confirmed, it may be treated as a failed payment. The bank or payment gateway may automatically reverse the amount within 3 to 7 working days. In rare cases, it may take up to 10 working days.

Refund initiation generally takes 3 to 5 working days after approval. Bank, UPI, card, wallet, or payment gateway processing may take additional time. In some cases, final settlement may take up to 10 working days.

For prepaid orders, refunds are generally processed to the original payment method. For Cash on Delivery orders, approved refunds may be processed through bank transfer, UPI transfer, store wallet credit, or any other mode approved by the Company.

We offer a 7-day return or replacement window on eligible products from the date of delivery. Approval depends on product category, request timing, product condition, proof submitted, and successful quality check.

For hygiene, safety, customization, or product nature reasons, certain products may not be eligible for return or replacement.

• Socks
• Stockings
• Dupatta
• Scarf
• Innerwear
• Hygiene-sensitive products
• Customized or altered products
• Products marked as non-returnable on the product page

Go to My Account, open Orders, select the relevant order, click on Request Return / Replace if available, select the reason, upload required proof where applicable, and submit the request for review.

For damaged, defective, wrong product, missing item, or tampered parcel claims, customers may be required to provide:

• Clear product images
• Clear image of shipping label
• Clear image of outer packaging
• Clear image of damaged or defective area
• Full parcel opening video
• Order ID and registered contact details

Such claims should be reported within 24 hours of delivery.

Orders can be cancelled only before shipment or dispatch, subject to product category, order status, payment status, and cancellation policy. Once the order is shipped or dispatched, cancellation may not be possible under normal circumstances.

If the cancellation button, return request option, or replacement request option is not working despite the order being eligible, contact official support immediately with your Order ID, registered mobile number, registered email address, issue screenshot or screen recording, product name, and reason for request.

We make reasonable efforts to display accurate product images and descriptions. However, product color may slightly vary due to lighting, photography, device screen settings, or display differences.

Yes, product sizes may vary slightly due to manual measurement, fabric type, stitching pattern, or product design. Customers are advised to check size details carefully before placing an order.

We aim to review products for fabric feel, finishing, appearance, packaging readiness, and presentation before dispatch. However, if you receive a damaged, defective, or wrong item, please contact support with valid proof within the required timeline.

Before placing an order, customers should check:

• Product name and description
• Size and variant details
• Color and product images
• Return or replacement eligibility
• Delivery address and pin code
• Final payable amount at checkout

You can contact ApparelShop customer support using the official details below:

• Official Support Number: +91 8792802350
• Email: info@apparelshop.in
• Working Hours: Monday to Friday, 9:00 AM to 6:00 PM

The Grievance Officer details are:

• Name: SHANKAR BHAVYA (DIN)
• Designation: Grievance Officer
• Company: Apparel Route Private Limited
• Email: info@apparelshop.in
• Official Support Number: +91 8792802350

For faster assistance, please share:

• Order ID
• Registered mobile number
• Registered email address
• Product name
• Issue details
• Screenshot, video, or payment proof, where applicable

Complaints and support requests are reviewed during working hours. Genuine complaints may be acknowledged within a reasonable time and resolved as per applicable policy, order status, proof submitted, and legal requirements.